PRICES
All prices are in GBP (British Pounds) and are inclusive of VAT. ( no. 940 2906 36 ) 

SELLER
The seller is Inshade Ltd. Registered office, Unit 6, 72 Bradgate Street, Leicester, LE4 0AW, UK

ORDER ACKNOWLEDGEMENT
Your order will be acknowledged on our web site on the understanding that delivery is subject to availability. We reserve the right to refuse to supply any individual or company. All orders will be acknowledged. Occasionally we may be unable to deliver if stock runs out or is withdrawn or circumstances arise beyond our control but if there is a problem, we will let you know as soon as we can by e-mail. If this happens you will be given a refund within 30 days of any payment made. This will discharge any liability for failure to deliver the goods in question.

DELIVERY
Our aim is to deliver goods within 3 days in the U.K. after receiving your order. Delivery of the goods to the rest of the world will depend upon the location, but will typically take between 7-21 working days after receiving your order. If there are any problems with delivery you can contact mail@inshade.co.uk .  We will let you know as soon as we can if a delay is anticipated via e-mail. We shall not accept liability for late delivery by the carrier. All custom duties and taxes applicable within a foreign territory shall be the sole responsibility of the buyer.
Claims for shortages or damages will only be entertained if they are communicated to us by e-mail, with a full explanation to  mail@inshade.co.uk   within 5 days from the receipt of the goods. The purchaser shall be responsible for all charges, including custom duties or any applicable taxes to items delivered outside the United Kingdom.
If an item arrives damaged or is incorrect then please return it within 5 days in its original packaging, accompanied by an explanation, (see below for authorisation process).
A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person, to whom the order is addressed, has received the delivery.

CUSTOMER SUPPORT AND SERVICE DEPARTMENT
If you require further information or support in placing your order our customer service department can be contacted on (0116) 251 3959, (standard rate call cost) and is open between 9am-5pm Monday to Friday. Alternatively, you can e-mail them on inshade@btinternet.com. We will endeavour to respond to all e-mails within 3 working days.

COMPLAINTS PROCEDURE
We praise ourselves in dealing and responding to customer complaints within 5 working days. All complaints are treated in the strictest of confidence, fairly and effectively by our customer services department. If by any chance your complaint has not been dealt with effectively or within 5 working days, (unless further time is needed to elucidate the position) you may wish to proceed to the Manager at mail@inshade.co.uk

 CANCELLATION RIGHTS / RETURNABLE GOODS
As a customer you are given the right to cancel the order within 7 working days, without giving a reason. The 7 day period commences from the day after the day you receive the goods. The cost of returning the goods will rest with the customer. In the event of cancellation occurring all monies will be refunded within 30 days, if not sooner. In the event of returning goods an authorisation number must first be obtained by emailing mail@inshade.co.uk ,  otherwise no returns would be entertained.

PRIVACY POLICY
We guarantee to comply with the standards, procedures and requirements laid down in the Data Protection Acts of 1984 and 1988 to ensure that the personal information you give is kept secure and processed lawfully and fairly. If further information is required contact the Customer Services Manager, at the address below.

GENERAL
(a) The reproduction of colours is as accurate as the photographic and production process will allow. All orders are subject to availability.

(b) All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our web site shall be construed and governed according to English Law and English courts shall have jurisdiction in all such matters.

(c) Title of goods supplied by us shall pass to the buyer upon payment price in full.

Until the price of the goods has been paid in full the relationship between us and the customer in respect of the goods shall be that of bailer and bailee and should the buyer sell the goods before paying ourselves for them, he shall do so at his own risk. This does not affect your statutory rights. Products shall not be supplied to Canada and the USA.

If you have any queries, please contact mail@inshade.co.uk  or Inshade Ltd, Unit 6, 72 Bradgate Street, Leicester, LE4 0AW, UK. We aim to reply all email withi 1 working day. 

DISCLAIMER
Inshade Ltd shall not be directly, indirectly, consequentially liable for any loss caused however so it may be caused.

©Copyright Reserved 2009 Inshade Ltd

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS